Return Policy




1.1. (Conditions)

As a consumer when concluding a distance selling transaction, the customer is in principle entitled to a statutory right of revocation, which we subsequently inform in accordance with the statutory model. The exceptions to the right of withdrawal are regulated in paragraph 2. In paragraph 4 there is a sample revocation form.
Details on revocation:
You have the right to withdraw within fourteen days without giving a reason this contract.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier has taken possession of the goods. In order to exercise your right of cancellation, you must inform us (Clean Beauty Vertriebs GmbH & co KG, address see imprint) by means of a clear declaration (e.g. a letter sent by post or email) of your decision to cancel this contract, to inform. You can use the attached model withdrawal form for this purpose, but this is not mandatory.
To meet the withdrawal deadline, it is important that you send your communication concerning the right of withdrawal before the withdrawal period has expired.
Effects of cancellation
If you withdraw from this contract, we will reimburse all payments we have received from you, including the costs of supply (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than that offered by us, cheapest Standard have), and repay immediately latest within fourteen days from the date on which the notification has been received about your cancellation of this contract with us. For this repayment, we use the same method of payment that you used in the original transaction, unless you explicitly agreed otherwise; in any case you will be charged fees for this repayment.
We may refuse the refund until we have recovered the goods or until you have demonstrated that you have returned the goods, whichever is earlier.
You have the goods immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract Clean Beauty Vertriebs GmbH & co KG (For address see imprint), to send it back to us or to hand it over. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value can be traced back to you on an inspection of the quality, properties and functionality of the goods.
End of withdrawal
1.2 (exclusion of the right of withdrawal)

The right of withdrawal does not apply to the following contracts:
Contracts for the delivery of sealed goods that are not suitable for return for reasons of health or hygiene if the seal has been removed after delivery.
1.3 (notes)
The modalities mentioned in this section "Returns" are not a condition for the effective exercise of the right of withdrawal.
Customers are asked to report the return to the seller before returning [Clean Beauty Vertriebs GmbH & co KG, Address see imprint] to announce the return. In this way, they enable the seller to assign the products as quickly as possible.
Customers are requested to send the goods back to the seller as a prepaid parcel and to keep the proof of delivery.
Customers are asked to avoid damage or contamination of the goods. If possible, the goods should be returned in original packaging with all accessories to the seller. If the original packaging is no longer in the possession of the purchaser, another suitable packaging should be used in order to ensure adequate protection against transport damage and to avoid any claims for damages due to defective packaging.
1.4 (Sample Withdrawal Form)
If you want to revoke the contract, please fill out this form and return it.
- At Clean Beauty Vertriebs GmbH & co KG,

- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*):
- Ordered on (*) / received on (*)
- Name / consumer (s)
- Address of the / consumer (s)
- Signature of / consumer (s) (only with message on paper)
- date
(*) Delete where inapplicable.