Cancellation policy


1.1 (Cancellation policy)

As a consumer, the customer has a legal right of cancellation when concluding a distance selling transaction, about which we will inform you in the following in accordance with the legal model. The exceptions to the right of withdrawal are set out in paragraph 2. Paragraph 4 contains a model withdrawal form.

Cancellation policy:
You have the right to cancel this contract within fourteen days without giving reasons.
The withdrawal period is fourteen days from the day on which you or a third party, other than the carrier and designated by you, took or has taken possession of the goods. In order to exercise your right of withdrawal, you must inform us (Clean Beauty Vertriebs GmbH & co KG, address see imprint) by means of a clear statement (eg a letter or e-mail sent by post) of your decision to withdraw from this contract. You can use the attached model revocation form for this purpose, but this is not mandatory.
In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation
If you revoke this contract, we shall refund to you all payments which we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery from the cheapest standard delivery offered by us), immediately and at the latest within fourteen days of the day on which we receive notification of your revocation of this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event you will be charged for this refund.
We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You have to return or hand over the goods to Clean Beauty Vertriebs GmbH & co KG (address see imprint) immediately and in any case within fourteen days at the latest from the day you inform us about the revocation of this contract. The deadline is met if you send the goods before the end of the fourteen-day period. You bear the direct costs of returning the goods. You shall only be liable for any loss of value of the goods if this loss of value is due to an inspection of the quality, characteristics and functioning of the goods to an extent not necessary for them.

End of the cancellation policy

1.2 (Exclusion of the right of cancellation)

The right of withdrawal does not apply to the following contracts:
Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if the seal has been removed after delivery

1.3 (Notes)
The modalities mentioned in this section "Returns" are not a prerequisite for the effective exercise of the right of withdrawal.
Customers are asked to report the return to the seller [Clean Beauty Vertriebs GmbH & co KG, address see imprint] to announce the return. In this way, they enable the seller to assign the products as quickly as possible.
Customers are requested to return the goods to the seller as a prepaid package and to keep the receipt of posting.
Customers are asked to avoid damage or contamination of the goods. If possible, the goods should be returned to the seller in their original packaging with all accessories. If the original packaging is no longer in the buyer's possession, another suitable packaging should be used in order to provide sufficient protection against transport damage and to avoid any claims for damages due to damage caused by defective packaging.

1.4 (Sample cancellation form)
If you wish to cancel the contract, please fill out and return this form.

- This Clean Beauty Vertriebs GmbH & co KG,

- I / we (*) hereby cancel the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)

- Ordered on (*) / received on (*)

- Name of the consumer (s)

- Address of the consumer (s)

- Signature of the consumer (s) (only if communicated on paper)

- Date

(*) Delete as applicable.